Privacy Policy

Introduction

Welcome to Lyons Hardware Tree (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, hardwaretree.com.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Information: Username, password, and other authentication details.
  • Order Information: Payment details, shipping address, and order history.

Technical Data

We automatically collect certain technical information, including:

  • IP Address: To monitor website usage and performance.
  • Browser Information: Type, version, and settings.
  • Device Information: Operating system, device type.
  • Usage Data: Pages visited, time spent on pages, and other interaction details.

How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing and shipping.
  • Customer Support: To respond to your inquiries, provide customer support, and send updates related to your order.
  • Marketing: To send you promotional emails and offers, provided you have opted in to receive such communications.
  • Website Improvement: To analyze website usage and improve our website’s functionality and user experience.
  • Legal Compliance: To comply with legal obligations and protect our rights.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal information, including:

  • Encryption: Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
  • Secure Servers: Hosting your data on secure servers with controlled access.
  • Regular Security Audits: Periodic security assessments to identify and mitigate potential vulnerabilities.

Sharing Your Information

We do not sell or trade your personal information. We may share your information with third parties in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or serving you under confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can manage your cookie preferences through your browser settings.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for us to process your information for specific purposes, such as subscribing to our newsletter.
  • Contract: When processing is necessary to fulfill a contract with you, such as processing and delivering your orders.
  • Legal Obligation: When we are required to process your data to comply with legal obligations, such as tax and accounting regulations.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests. 

This ensures that our data processing activities are aligned with applicable laws and regulations.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lyons Hardware Tree
Email: info@hardwaretree.com
Phone: 615-210-7053