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Order Problems

We strive to deliver a positive experince for our customers, and to leave every single order experience on a positive note. Still, if you are on this page, it is likely that something has gone wrong with your order, and we are sorry for that. Trust us when we say we sincerely want to help resolve this situation. As a general guideline in helping us expediently resolve order problems of any kind, please report your problem to us within 24 hours of receipt, and retain as much of your packing materials as possible. We will do our best to resolve your issue expediently.

Damaged in Transit

We pack to avoid damage but sometimes it does happen. Inspect your shipment within 24 hours or sooner if possible and report any damage immediately. Be sure to keep all damaged product along with damaged packaging as UPS or others carriers sometimes want to inspect it. Failure to do so in a timely manner may result in loss of insurance coverage.**recommend specifying final resolution outcome for customer.***

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